The incumbent is required to provide maintenance and support services for information systems software of the Ministry/Department. Duties include: ensuring the security of the application data; supporting and maintaining the software applications; assisting with the enhancement of these software applications; providing training to key stakeholders on these systems; and supervising Technical and Support Staff as required. Depending on work assignment, the incumbent will be required to perform these duties in a specified category of software application solutions, such as: a) the business information systems of the Ministry/Department; b) the Ministry/Department- specific information systems; c) any defined combination of business and Ministry/Department-specific information systems.

• Assists with the development of software tests, and with the execution of the system and acceptance testing of modified or enhanced information systems, particularly for those areas of technical specialisation. 
• Determines the information systems requirements from management and stakeholders of the Ministry/Department and confirms their alignment with defined business objectives; and specifies, documents and prioritises these requirements in accordance with defined standards and practices.
• Assesses, analyses, develops, documents and implements changes to the Ministry/Department-specific applications in accordance with defined change control procedures. 
• Investigates and resolves related security incidents according to defined procedures and maintains the specified security controls required to maintain confidentiality, integrity and availability of the information systems of the Ministry/Department. 
• Investigates operational support requirements and problems, and identifies opportunities for improvements in the Ministry/Department-specific business functions and processes; and assists users in defining acceptance tests. 
• Assists with the support and maintenance of information systems, including the identification and mitigation of project risk, and the monitoring of projects. 
• Investigates problems with the application software; and assists with the implementation of agreed solutions and preventative measures. 
• Maintains software application support processes, and oversees support requests to ensure that all support requests are addressed in accordance with agreed procedures. 
• Delivers learning activities, such as training, on the information systems of the Ministry/Department to a variety of audiences. 
• Keeps abreast of specific technical specialisations in the software operations, maintenance and support area; and utilises this knowledge in performing job duties. 
• Performs other related duties as assigned.

• Knowledge of software maintenance and enhancement processes and procedures.
•  Knowledge of project management tools and techniques. 
• Some knowledge of the principles, tools and techniques required for the management and control of ICT within an organisation.

• Ability to supervise technical and support staff.
• Ability to think creatively and to enhance and maintain application software solutions. 
• Ability to communicate effectively both orally and in writing. 
• Ability to promote teamwork and manage conflict. 
• Ability to establish and maintain effective working relationships with colleagues. 
• Ability to interact positively with members of the public and external stakeholders.

• Minimum of three (3) years’ experience in an area of ICT, including at least eighteen (18) months’ experience in the maintenance, support and enhancement of software applications. 
• Training as evidenced by the possession of a recognised Bachelor’s Degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.