The incumbent is required to provide technical support in the operations and maintenance of the ICT Infrastructure of the Ministry/Department under the guidance and direction of a supervisor. Duties include: installation and support of personal computers and related software; monitoring the operations of the Ministry/Department’s IT and networking infrastructure; assisting with the installation of computer and networking infrastructure; and responding to and addressing IT incident reports and requests for help.

• Installs or removes hardware and/or software, using defined installation instructions and tools; tests and corrects malfunctions, and documents results in accordance with procedure; provides assistance to users in accordance with agreed procedures; and updates related maintenance and configuration records.
• Treats with security breaches of or security attacks on IT system/network/personal computer to limit damage in accordance with the Ministry/Department's security policy; and applies defined security controls to personal computers and related components 
• Monitors and logs the actual ICT services provided to users, against that required by service level agreements, and liaises with supervisors in the resolution of any breaches.
• Assists professional staff with the release and deployment of changes and updates to the live IT environment, records activities and results; and assists with early support activities such as providing support advice to users. 
• Investigate and acts on minor security breaches with the IT infrastructure, takes defined corrective action, and updates relevant security records and documentation in accordance with established procedures. 
• Receives and handles service desk and incident management requests for IT and networking infrastructure support following agreed procedures, and maintains relevant records. 
• Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation and problem resolution for the IT and networking infrastructure of the organisation.
• Assists with the performance of regular backups and restores, and tracks offsite storage, according to agreed operational procedures.
• Performs other related duties as assigned.

• Knowledge of defined components of IT and networking infrastructure. 
• Some knowledge of the principles, tools and techniques required for the management and control of ICT within a government based or business organisation. 
• Some knowledge of project management tools and techniques.

• Ability to Install/remove hardware and software.
• Ability to recognise and correct IT security breaches. 
• Ability to communicate effectively both orally and in writing.
• Ability to operate as part of a team. 
• Ability to establish and maintain effective working relationships with colleagues. 
• Ability to interact positively with members of the public and external stakeholders.

• Minimum of three (3) years’ relevant technical experience.
• Training as evidenced by the possession of a recognised Associate Degree or Diploma in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.