The incumbent is required to provide operational support functions for the ICT infrastructure of a Ministry/Department/Division under the guidance and direction of supervisors. Duties include: assisting with software development and testing under supervision; performing defined operational procedures including documentation on the ICT systems; resolving defined requests for support and routine incidents; and monitoring levels of service provided.

• Designs, codes, tests, corrects and documents simple programs and assists with the implementation and testing of software under the supervision and guidance of professional staff. 
• Supports the information content and publication development process, including creating draft documentation and illustrations, printing and publishing, and creating sections of technical and operational documentation. 
• Interprets, executes and records test cases in accordance with project test plans and under the supervision of professional staff.
• Monitors and logs the actual service provided to users against that required by service level agreements.
• Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation and problem resolution. 
• Receives and handles requests for support following agreed procedures; and responds to requests for support by providing information to enable incident resolution and allocates unresolved calls as appropriate; and maintains relevant records. 
• Performs other related duties as assigned.

• Knowledge of computer operations functions. 
• Some knowledge of the tools and techniques required for the management and control of ICT within an organisation. 
• Some knowledge of project management tools and techniques.

• Ability to communicate effectively both orally and in writing. 
• Ability to operate as part of a team. 
• Ability to establish and maintain effective working relationships with colleagues. 
• Ability to interact with members of the public and external stakeholders.

• Minimum of three (3) years of relevant technical experience. 
• Training as evidenced by the possession of a recognised Associate Degree or Diploma in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.