This job requires the incumbent to:
Investigate complaints of discrimination, victimization or offensive behavior as are lodged with the Equal Opportunity Commission. 

• Counsel clients on available resources;
• Explains procedures, rights and responsibilities;
• Manages assigned caseload, prepares narrative and statistical reports, documents and correspondence;
• Collects, preserves, identifies and records evidence as court exhibits;
• Creates charts, timelines, graphs and diagrams for court presentations;
• Processes complaints-investigates and produces evidence;
• Investigates the factual basis of complaints in a neutral manner; and
• Conducts field visits when required.

• Knowledge of basic functions of public service systems and social service systems; 
• An understanding and appreciation of multiculturalism and its implications for the private and public sectors would be an asset; and
• Knowledge of basic investigative procedures and techniques.

• Ability to complete assignments without close supervision;
• Ability to understand and apply laws, rules and written directions;
• Ability to research, report and compile information;
• Ability to use computer systems for the production of charts, diagrams and gathering of information;
• Ability to interview a variety of people from diverse socio-economic backgrounds and with varied temperaments;
• Ability to understand programme objectives in relation to department goals and procedures;
• Ability to deal firmly and fairly with clients;
• Ability to establish and maintain co-operative working relationships;
• Ability to maintain accurate records and document actions taken;

• A Bachelor’s Degree in a relevant discipline. The degree should comprise of disciplines such as Sociology, Research Methods, Public Sector Management and Security Administration.
• A Diploma in Security Administration and Management or any equivalent combination of knowledge, competencies, qualifications and experience. 
• Familiarity with Microsoft Office Suite.